The protection of the privacy and personal data of our customers is a fundamental commitment in the activity of the company Residencial Santa Marta Lda., with NIPC 500167940, owner and manager of Hotel Dublin.
The Privacy Policy, as well as the processing of Personal Data, are governed by applicable European and national laws (GDPR and respective regulations) and are available on the company's website. This policy is subject to change, with a view to adapting it to both legal changes and changes in the company's commercial policy, whenever necessary.
The company's Privacy Policy governs the use of your personal data either through direct contact made through our website, contact form, telephone, and social networks. The company complies with the obligations arising from the Data Protection Act and the Personal Data Processing and Privacy Protection Act in the electronic communications sector. Our Privacy Policy explains how we will handle any personal information you provide us when using this website and the services we hereby make available.
Any disputes arising from the contractual relationship with the company, namely those relating to the execution of this Privacy Policy, must be submitted exclusively to the jurisdiction of the judicial courts of the district of Lisbon, without prejudice to the mandatory legal rules applicable.
Personal data means any information, of any kind and in any form, relating to an identified or identifiable natural person. A person who can be identified directly or indirectly, for example through the name, identification number, location data, electronic identifier or other elements that make it possible to identify that natural person, is considered identifiable.
The Customer, a natural person, to whom the data relates and who has enjoyed the company's services or products. Customers of Residencial Smarta, Lda. will be considered those who have entered into a contract to supply a good or to provide a service. It will be a potential Customer who is the target of advertising campaigns or promotional offers from the company, as well as who requests information about the products and services marketed by the company.
Customers may freely choose whether or not to provide their personal data.
Personal data are collected with the consent of the Customer or when purchasing services or products made available by the company. The collection can be done orally, in writing or through the company's website and social networks. The use of the company's website and social networks presupposes full acceptance of the terms of this Privacy Policy.
The completion of any documents provided by the Company to the Customer, whether on paper or in digital form, is considered a voluntary provision of data and is understood as the Customer’s acceptance of this Privacy Policy, as well as of the processing and storage of such data by the Company for the commercial and operational purposes for which it is intended. The Company therefore reserves the right to retain and use the data provided by the Customer until the Customer explicitly requests its deletion. Your personal information may also be collected from publicly accessible sources or from other sources, such as travel agencies and entities in the tourism sector, which are also responsible for ensuring data protection and information security.
Your personal data are processed by the Company, which reserves the right to amend or update this Privacy Policy at any time. Any such changes will be communicated via the Company’s website. If you have any questions or comments, you may contact the Company using the details provided.
When you fill out any form or document on the website, or through a paper document, or contact us via email, phone, or social media, the company collects or may collect:
a. Basic identity information that you provide, such as name, date of birth, gender, email address, address, telephone number, citizen card, identity card, residence permit or passport, respective issuing entities, dates of issuance and expiry date, tax identification number, payment card data; marital status, number of children, place of birth and nationality;
b. The content of your communication and the technical details of the communication itself (such as date and time);
c. Preferences regarding the reception of communications by e-mail, such as newsletters, advertisements, etc., as well as information regarding hobbies and personal interests;
d. Identification and electronic interaction data, such as IP address, device identifiers and cookies;
e. Publicly available information on your social media profile and any other personal data you provide to us.
Whenever you leave us your business card or interact with us face-to-face, we may collect basic identity information that you provide to us, such as your name, email address, postal address, telephone number, the company you work for and your role. (i.e. when such information is provided or displayed on your business card or in an image).
The personal data collected is mandatory in the sense that, in the event of omission or insufficiency of such data, the company may not be able to provide you with the services or information requested by you in conditions of full quality and functionality.
The company is committed to protecting the privacy of users of its website and, as such, only collects personal information from those who voluntarily provide it, and thus also only uses it for the purposes for which it was provided. The personal data collected by the company are processed automatically and is intended for the management of the customer's file, the goods and services available, their requests and areas of interest.
The data provided is integrated into a database, and its processing is automated, organized and maintained by a subcontracted third-party company, in accordance with the legal terms.
The company processes your personal data for the following purposes:
a. To manage and confirm reservations and stays and manage requests and delivery of quotations to Customers;
b. In order to provide the information, products and/or services requested via the website, email, telephone, social media or events organised by the Company in a personalised and efficient manner, to improve the content of communications—including branding—and to conduct satisfaction surveys;
c. To communicate with you following a face-to-face interaction, or in response to any enquiry made via the website, email, telephone or social media;
d. To carry out commercial analysis, statistics and consumption and interest profiles so that we can improve our website, our products and services or develop new products and services;
e. To improve fraud prevention mechanisms and the security of information systems;
f. To properly carry out the video surveillance activity on the premises;
g. To comply with legal obligations or to comply with any reasonable request from competent law enforcement officers or representatives, judicial authorities, government agencies or bodies, including competent data protection authorities (for this purpose, your personal data may be transferred by the company's own initiative to the police or judicial authorities as evidence or if there are justified suspicions of an illicit act or crime committed by you through your registration or use of our website, social networks or other type of communication with us);
h. To safeguard its legitimate interests, or those of its partners or third parties, where your registration or use of the website, social media or other communication channels may be deemed inappropriate or unlawful: (i) a violation of any applicable terms of use, intellectual property rights or any other right of the 3rd; (ii) a threat to the security or integrity of the website; (iii) a danger to the website or any of the underlying systems of the company, its subcontractors or partners due to viruses, Trojan horses, spyware, malware or any other form of malicious code; (iv) in any hateful, obscene, discriminatory, racist, libelous, malicious, or otherwise inappropriate or illegal manner;
i. For marketing and advertising purposes, i.e. to provide targeted communications, promotions, offers and other advertisements from the company and selected partners. The company will only send communications, promotions, offers, newsletters and other advertisements via email or other electronic communication channels, if you have explicitly consented to receive such communications, newsletters and other advertisements;
j. To guarantee the normal functioning of the contracted service, namely by providing data for its management, accounting and invoicing, namely with the Tax Authority services;
k. To promote the judicial or extrajudicial collection of debts that may be incurred, as well as to adapt the management of contacts, information or requests and also the management of complaints, billing, collection and payments.
Accordingly, the purposes underlying the collection and processing of personal data fall within the following categories:
I. Marketing, advertising and commercial activity;
II. Management of customers and the provision of goods and services;
III. Accounting, tax and administrative management;
IV. Complaints, litigation and pre-litigation management;
V. Control of the physical security of people and goods.
Consent: when you have your express consent - in writing, orally or through the validation of an option - and prior and if this consent is free, informed, specific and unequivocal; or
Execution of a contract and pre-contractual steps: when the processing of personal data are necessary for the conclusion, execution and management of the contract entered into with the company, such as for information requests, preparation of a proposal for services, provision of services, management of contacts/complaints, invoicing/collection/payments; or
Compliance with a legal obligation: when the processing of personal data are necessary to comply with a legal obligation to which the company is subject, such as the communication of data to police, judicial, tax or regulatory entities; or
The right not to be subject to a decision based solely on automated processing, including profiling, except where permitted by law and/or authorised by consent, and the right to require the Company to implement appropriate measures to safeguard their rights, freedoms and legitimate interests.
After the collection of individualized personal information voluntarily transmitted by the Customer, the company will proceed with its conservation and maintenance for the period necessary for the purpose of its treatment, or until it exercises its right of opposition, right to be forgotten or withdraw consent, or until the law requires its elimination. The retention of this information allows the company to continue to provide personalized services without interruption, unless expressly opposed by the Customer.
After the respective conservation period has elapsed, the company will delete or anonymize the data whenever they should not be kept for a different purpose that may subsist.
The company processes and keeps your personal data according to the purposes for which they are processed. However, there are cases in which the law requires the processing and storage of data for a minimum period of time, namely for ten years, the data necessary for information to the Tax Authority for accounting or tax purposes or data related to commercial bookkeeping, as well as for seven years for the purpose of combating money laundering and the financing of terrorism.
Whenever there is no specific legal obligation, the data will only be processed for the period necessary to fulfill the purposes that motivated their collection and preservation and always in accordance with the law, the guidelines and decisions of the supervisory and supervisory legal entities.
As a general rule, the Company will process and retain your personal data for the duration of the contractual relationship with you. Certain personal data may, however, be retained for longer periods, based on your consent, to comply with contractual rights or obligations, or to protect legitimate interests, but always for no longer than necessary to fulfil the relevant purposes and in accordance with applicable laws and regulations. For example: contacts for marketing and sales purposes; data retention for invoice claims; exercise of warranty rights; or pending legal proceedings. With regard to video surveillance of its facilities, the company will keep the recordings of images and their personal data for a maximum period of thirty days after their collection.
In order to process your personal data, we ask for your consent, which is necessary to allow the company to comply with its legal obligations. The processing of your personal data for the purposes described in these conditions is necessary for the execution of the company's legitimate interests, which are:
a. Be able to respond appropriately to your requests for information and other requests;
b. Communicate your personal data to our partners and external service providers and provide appropriate information;
c. Allow us to defend ourselves in administrative and legal proceedings;
d. Continually improve our website, social media, products and services to ensure you have the best experience possible;
e. Keep our website, social networks and products and services safe from misuse and illegal activities;
f. Safeguard our business interests and needs in light of changes in market conditions;
g. Develop marketing and promotion strategies for our products, services, brands and global marketing of our products and services.
For the processing of your personal data for the purposes described in these conditions, the company requests your consent. By consenting to the processing of your personal data for the purpose of sending communications, promotions, offers, newsletters and other advertisements by e-mail or other electronic communication channels from person to person, you agree that we are authorized to process your personal data for this purpose, manner and under the conditions described in this Privacy Policy.
The company does everything possible to process only the personal data that are necessary to achieve the purposes listed under the processing purpose, and your acceptance to the collection, access and management of your personal data are guaranteed upon the initial consent you provide. This Privacy Policy is also expressly accepted by the customer upon acceptance prior to data collection.
Your personal data are only processed for as long as is necessary for the purposes described above or until such time as you withdraw your consent for us to process it. The company will deidentify your personal data when they are no longer needed for the purposes described in the processing purpose, except in exceptional cases related to compliance with legal rules.
Access by company personnel or related third parties will only be carried out if necessary and will be subject to strict confidentiality obligations. Examples of these accesses are all those resulting from external booking services, management and payment of reservations; telecommunications services and their security; proven security and video surveillance services; etc.
The company undertakes, with third parties, not to sell, rent or transmit, or under any other contractual title, any personal data provided by Customers. The company ensures that, as far as is required and feasible, appropriate technical measures have been adopted and organized to protect personal data against accidental or unlawful destruction, alteration and/or unauthorized, unauthorized dissemination of personal data.
Any attempt to violate the database on this website will be subject to judicial and extrajudicial measures, as provided for in Portuguese legislation regarding databases and may result in civil and criminal liability.
Under the terms of the applicable legislation, the Customer has the right to access, rectify and delete their data, so the company offers the customer permanent access to their data, thus enabling their rectification at any time, the same can be done through customer account access, to the contacts indicated below.
The Customer has the right to:
a. Request access to all your personal data processed by the company: possibility of obtaining confirmation of what your personal data are processed and information about them, such as, for example, what are the purposes of the treatment, what are the deadlines for conservation, among others. It also includes the right to view or obtain a copy of, for example, invoices or written agreements relevant to the protection of Customers' rights. The company reserves the right to charge an administrative fee for several successive access requests that are clearly presented for causing inconvenience or harm to the company and its regular operation and in peaks of activity;
b. Request the correction / rectification free of charge of any of your personal data that is incorrect or inaccurate. If a request for correction is made, such request must be accompanied by proof of the defective nature of the data for which correction is requested;
c. Withdraw your previous consent to process your personal data: right to oppose or withdraw your consent, at any time, to data processing, for example in the case of data processing for marketing purposes, provided that you do not there are legitimate interests that prevail over their interests, rights and freedoms, such as defending a right in a court case;
d. Request that your personal data be erased if they are no longer needed in light of the purposes described above or if you withdraw your consent for us to process them. However, it is necessary to keep in mind that a deletion request will be evaluated by the company in relation to: (i) Superior interests of the company or any other third party; (ii) Legal/regulatory obligations or administrative/judicial orders that may contradict such exclusion; (iii) An administrative and/or judicial process is in progress in which the personal data in question are essential for the company to exercise its defense and contradictory;
e. Request and receive the data provided in a digital format of current use and automatic reading or to request the direct transmission of your data to another entity that becomes the new responsible for your personal data, but in this case only if it is technically possible . This is the right of portability;
f. Right to request the limitation of the processing of your personal data, in the form of: (i) suspension of treatment or (ii) limitation of the scope of treatment to certain categories of data or processing purposes;
g. Right not to be subject to any decision that is based on automatic processing of data aimed at defining profiles, except for the exceptions provided for by law and/or the authorization granted, having the right for the company to adopt appropriate measures to safeguard their rights and freedoms and legitimate interests;
h. Right to complain: right to file a complaint with the supervisory authority, the CNPD, in addition to the company.
If you wish to send a request to exercise one or more of the rights listed above, you can send an email or communication to the addresses and contacts identified in these conditions, relating to any of the matters relating to the rights of data subjects.
A request addressed to the exercise of a right must clearly indicate and specify which right you wish to exercise and the reasons for doing so. It must also be dated, signed and accompanied by a scanned copy of your valid citizen card proving your identity. The Company will promptly acknowledge receipt of your request. If the request is valid, the Company will notify you as soon as reasonably possible, and in any case within a maximum of thirty days.
Although the Company does not undertake to retain a Customer’s data after service renewal deadlines have passed or following the termination of the contract without express notification, it cannot determine with certainty whether the Customer intends to remain registered. If a Customer no longer wishes to be contacted and the Company no longer retains their data, they must expressly request the deletion of their data from our databases.
The exercise of rights is free of charge, unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be charged taking into account the costs and inconvenience.
In order to exercise your rights, you can go to the hotel in person (address) or contact the company through the following contacts:
Telephone: +351 213 555 489
Email: reservas@hoteldublin.pt
The exception relates to the right to withdraw your consent/opposition, which, although the consent in question may have been provided via digital format, may be exercised by contacting the company's email address above.
The response to requests must be provided within a maximum period of 30 days, unless it is a particularly complex request.
The company may use third party subcontractors for the provision of certain services, so that they can handle them in its name and on its behalf, in terms of maintenance, technical support, marketing, invoicing, reservation and payment management, security services and video surveillance, telecommunications services, etc., and they may have access to some of the personal data, namely, the data necessary for the contractual purposes.
In this case, the company will take the necessary contractual measures to ensure that the subcontractors respect and protect the Customer's personal data. The company ensures that the entities that have access to the data are credible and offer high protection guarantees, never being transmitted data beyond what is necessary for the provision of the contracted service, however, the company remains responsible for the personal data made available.
The company may also communicate its data to the following entities:
a. Companies with which it has commercial partnerships to create and offer mutual benefits and in a logic of cross-selling to customers;
b. Other partners that provide essential services for the pursuit of the company's activity: lawyers, accountants, consultants, etc.;
c. The company may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered by a court order to that effect.
The website may contain links to other websites which may collect and process your personal data, and this treatment is the sole responsibility of the owners of these websites, and the company does not have any responsibility for their policies and/or practices. Examples of these third parties are Facebook, Instagram, Youtube, Google+ and LinkedIn through the buttons that are present on the website.
If data transfers to third countries that do not belong to the European Union may occur, the company will comply with the legal rules of the destination country regarding the protection of personal data and the requirements, which are applicable to these transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of safety and security.
The company's website may provide access to other websites managed and controlled by third parties through different links to facilitate users to search for information, content and Internet services, but in no case be considered a recommendation or invitation to visit them.
The establishment of the hyperlink does not imply the existence of any relationship between the Company and the owner of the website or portal from which it is made, or that the Company has authorized the hyperlink or supervised the knowledge, acceptance or acceptance of the services and contents available on the portal.
"Cookies" are small software tags that are stored on your computer through the browser (browser), retaining only information related to your preferences, not including, as such, your personal data. Cookies serve to help determine the usefulness, interest and number of uses of your websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information.
There are two groups of cookies that can be used:
Permanent cookies - These are cookies that are stored at the browser level on your access devices (PC, mobile and tablet) and are used whenever you visit one of our websites again. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service.
Session Cookies - These are temporary cookies that remain in your browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.
Strictly necessary cookies - Allow you to browse the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided.
Analytical cookies - They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
Functionality cookies - They save the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
Third-party cookies - Measure the success of applications and the effectiveness of third-party advertising.
Advertising cookies - They direct advertising according to the interests of each user, in order to target advertising campaigns taking into account the tastes of users, and, in addition, they limit the number of times you see the ad, helping to measure the advertising effectiveness and website organization success.
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. You can configure cookies in the "options" or "preferences" menu of your browser. However, disabling cookies may prevent certain web services from functioning properly and may partially or fully affect the website navigation.
The website and its contents are not intended for minors under the age of eighteen, so it is always assumed that if any minor provides personal data through the website, application, social networks and social media or emails, he is doing so with parental consent. The company appreciates that no sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data relating to a natural person's sex life or sexual orientation. If such submission still takes place, these categories of personal data will be immediately deleted.
If you have any complaints about the processing of your personal data by the company, you can always contact the company through the contacts indicated
